Terms and conditions

When you contact us by telephone for an initial discussion about your clock, you can decide if you would like to have a full estimate carried out. We can offer a ball-park figure for the type of clock on the phone or after seeing a picture, but for accuracy we would collect it for closer examination in our workshops. If you would like an estimate for a case repair, then we would collect that also.

As quite a lot of work is involved in preparing an estimate we charge £50 for this but if the work is approved, then that figure is included in the servicing.

After the estimate has been approved, there is a 50% deposit required to get the repairs, servicing and testing under way.

When we have completed the work on your clock, we will test it for a while to ensure it is performing correctly and to carry out any adjustments that may be necessary. When we contact you to say the clock is ready for delivery, the one year guarantee will begin (of course, we expect it to behave itself for many happy years thereafter!). At this point payment of the outstanding balance is required, either prior to, or on delivery.

Privacy

We keep phone numbers, addresses and email addresses securely and will never pass them on to third parties, apart from any requests from official authorities. We do not take credit card details, as payments are received as detailed under “Payment”. We do not use cookies.

Payment

Payment is preferred through a direct bank transfer, but otherwise cash or exceptionally, a cheque.